At Plawn Motors, we strive to provide our customers with high-quality motor spare parts. However, we understand that there may be instances where you need to return a product or request a refund. Please review our refund and return policy below:
Definitions And Key Terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
- Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Plawn Motors, that is responsible for your information under this Return & Refund Policy.
- Customer: refers to the company, organization or person that signs up to use the Plawn Motors Service to manage the relationships with your consumers or service users.
- Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Plawn Motors and use the services.
- Service: refers to the service provided by Plawn Motors as described in the relative terms (if available) and on this platform.
- You: a person or entity that is registered with Plawn Motors to use the Services.
Returns
If you are not completely satisfied with your purchase, you may return the item within 2 days of receiving it for a full refund or exchange.
The item must be unused and in its original packaging.
To initiate a return, please contact our customer service team at +263 719 735 735 to receive a Return Authorization Number (RAN).
Once you have received your RAN, please ship the item back to us at your own expense. Please include the RAN on the package.
Once we receive the returned item, we will process your refund or exchange within 5 business days.
Refunds
If you are requesting a refund for a returned item, please note that shipping costs are non-refundable.
Refunds will be issued to the original payment method used for the purchase.
Your Consent
By using our website/app, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
Contact Us
Don't hesitate to contact us if you have any questions.
- Via Email: info@plawnmotors.co.zw
- Via Phone Number: +263 71 973 5735 / +263 77 276 3960
- Via this Address: 35 Sande Crescent, Graniteside, Harare